RETURNS & REFUNDS
We hope you love your CÈGLÈ piece. If you change your mind, you have 14 days from receiving your order to request a return.
HOW TO RETURN
To start a return, please contact info@cegle.co.uk with your order number. Once your return has been approved, we will provide you with a prepaid return label and return instructions.
Please do not send items back without first requesting a return.
INTERNATIONAL RETURNS
International orders may be returned within 14 days of receiving your order.
To request an international return, please contact info@cegle.co.uk with your order number before sending your item back. We will provide you with the return address and instructions.
Customers are responsible for arranging and paying for international return shipping. We strongly recommend using a tracked and insured service, as CÈGLÈ cannot be responsible for returned parcels that are lost or damaged in transit.
Please clearly mark the shipment as “RETURNED GOODS” on any customs documentation. Any customs duties, taxes or charges incurred as a result of an incorrectly declared return may be deducted from your refund.
All international returns are subject to the same Return Conditions outlined above.
RETURN FEE
A £5 return shipping fee will be deducted from your refund.
International returns: Customers are responsible for arranging and paying for return shipping. Please contact us before returning your order so that we can provide the correct return instructions.
RETURN CONDITIONS
Items must be returned unworn, unused and in their original condition, with all original tags and the CÈGLÈ security tag attached.
Please take care when trying on your CÈGLÈ piece. Items returned with signs of wear, makeup, marks, perfume, damage or alteration, or with the CÈGLÈ security tag removed, may not be eligible for a refund and will be returned to you.
Your CÈGLÈ signature box forms part of the product presentation and must be returned with your order in its original condition. Please do not attach shipping labels, tape or adhesive directly to the CÈGLÈ box. Boxes that are missing or returned damaged may affect your refund.
Please place the CÈGLÈ box inside suitable protective outer packaging before returning it. To help reduce unnecessary packaging, you are welcome to reuse the original outer shipping packaging where possible.
REFUNDS
Once your return has been received and inspected, we will notify you and process any approved refund to your original payment method.
We aim to process refunds within 7 days of receiving your return. Please note that your bank or card provider may require additional time for the refund to appear in your account.
Original delivery charges are non-refundable.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged or incorrect, please contact info@cegle.co.uk with your order number and photographs.